FAQ
Questions, answered.
Anything missing? Ask Coco directly — that's the whole point.
Is Coco free for travellers?
Yes — travellers can chat with Coco completely free, with no signup or app required. Just ask your question and get an instant answer about hotels, diving, restaurants, transport, or anything on Koh Samui.
What languages does Coco speak?
Coco is fluent in English, French, German, Swedish, Thai and Chinese. It automatically detects the language you write in and replies in the same language — no settings needed.
How accurate is the information?
Coco uses curated local knowledge from verified sources including official operator websites, tourism authorities and on-the-ground expertise from Cyril, a professional dive instructor based on Koh Samui. Prices are indicative in THB and should be confirmed directly with providers for booking. If Coco is unsure, it says so clearly.
How do I get from Koh Samui to Koh Tao or Sail Rock?
The fastest option is a speedboat ferry (Lomprayah or Seatran) from Nathon or Maenam Pier — about 1.5–2 hours to Koh Tao for roughly 600–1,000 THB. For Sail Rock, day trips depart from Samui with dive operators like Discovery Divers. Ask Coco directly for live routing, timing and booking options.
Can Coco be added to my hotel or villa website?
Absolutely. Coco can be embedded on your website or WhatsApp, or deployed via a trackable QR code in guest rooms — all configured to promote your own services first. Setup takes less than an hour. Start with a 14-day free trial, no card required. Contact Cyril on WhatsApp to get started.
What is the best time of year to visit Koh Samui?
December through April is the dry season — clear blue skies and the best visibility for diving. May through September is warm with some rain but usually sunny. October and November are the monsoon months and best avoided, particularly for boat trips and diving. Ask Coco for month-specific advice based on your travel dates.
Is Coco's advice safety advice?
No. Coco's answers are AI-generated and indicative — always confirm prices, schedules and conditions with the operator. For safety-critical activities like scuba diving and boat trips, follow the briefing of a qualified, certified operator.
Does Coco earn commission on bookings?
Some booking links Coco shows are affiliate links (Viator, Klook, GetYourGuide, Booking.com). If you book through them, Coco may earn a commission at no extra cost to you — it never changes the price you pay.